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Charge 3 replacement not arrived

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‎12-13-2020 04:59 - last edited on ‎12-13-2020 17:18 by Fitbit Moderator

‎12-13-2020 04:59 - last edited on ‎12-13-2020 17:18 by Fitbit Moderator

My Charge 3 was faulty (not syncing and not tracking sleep) so I returned it to fitbit at their request. They received it and claim to have shipped a replacement to me, this was over two weeks ago and the tracking number supplied for DHL doesn't work.

 

Does anyone have a suggestion of what I can do next? 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-13-2020 17:20

‎12-13-2020 17:20

Hi @Andyc1234 , thank you for sharing your situation with your delivery. 

I've checked with Support and they informed me, that you already contacted them and they are looking at your case. You'll receive an answer very soon. Please keep an eye on your email  inbox. 

 

Please don't hesitate to post again, if you have further questions. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-21-2020 10:10

In response to JuanFitbit

‎12-21-2020 10:10

Can you please advise me of my next step. Some 11days since my previous
post have passed and I still have not received my replacement. Many thanks
Andy
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‎12-21-2020 16:34

In response to Andyc1234

‎12-21-2020 16:34

Hi @Andyc1234 , Thank you for letting me know about your case. I've updated your information with Support. They informed me that they might take a bit longer as usual to reply, but they are still aware of your case. 

 

Please let me know if in 2 days you still haven't received any reply from our team. 

 

I'll be around for further assistance. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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