I have a small dilemma. In a nutshell, my Charge 3 stopped working again. I received a replacement offer again. Unfortunately, I can't seem to purchase the tracker that fits my needs on the US Fitbit site. How do I get ahold of a charge 4 using my replacement offer?
Additional info: This time, I chose '50% off a new tracker.' Since my Charge 3 has crapped out twice in less than 12 months, I'm not interested in getting another. We are at the end of my warranty term. Plus, the replacement one died just a couple months after it arrived. I don't want to be stuck with a device that dies again and is out of warranty. So, my only other option (for reasons explained below) is to get a charge 4.
I'm restricted to the two models (Charge 3 and 4) because I work as a researcher in a lab that handles classified information. So, we have a tiny list of approved fitness devices. If the devices are not on the approved list, we cannot wear them at work. The Fitbit Charge 3 and Charge 4 are on that list. I was hoping to upgrade to a Charge 4, but after selecting the "50% off a new device" option, I went to the site to find that the charge 4 is no longer available on the Fitbit US site. I was able to find it on other country sites, e.g. Australia, but not here in the US. To make matters worse, I can't change my selection on the replacement offer (and just deal with the Charge 3) because the link I received doesn't allow it.
This is highly frustrating. I'm already upset that I have to spend more money to have confidence in receiving a working device (especially after Fitbit didn't deliver with my last one). However, to make matters worse, I may be stuck with a device I can't wear for a large portion of most days. I'm not happy at all. Not only am I out of a working tracker, but I also can't seem to get one that fits my needs. What are my options here?
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