Charge 3 replacement question

[Margieg69]

my charge 3 wouldn't sync with my phone and time was out by over 24 hours.

fitbit have offered my 50% on a new fitbit

                        or

get a replacement.

as this will be my 3rd charge 3 in over 12 months i opted for 50% on a new one.

but it says this offer applies to the price of the tracker. 

are all fitbits trackers? or am i being dumb.

can anyone advise which ones i can apply for.

thank you

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Margieg69, thanks for stopping by. Thanks for the details provided. I'm sorry to hear that you're going through.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

In regards to your question, my best recommendation is to get back to our Support Team via the last email you received from them to ask what are your options for the replacement you were offered.

However, note that the offer can only be applied towards one Fitbit tracker currently in stock.The offer is not applicable to Fitbit Ace or Ace 2.