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Charge 3 screen became unresponsive

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My Charge 3 seems to have shut off and will not turn back on. There is no green light on the inside and the screen is black. I tried plugging it in, but nothing happened. I also am trying to push the side button, but am not feeling the normal hepatic response. Any ideas?

 

 

Moderator edit: updated subject for clarity

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Hi @MEDVL, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 became unresponsive and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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