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Charge 3 screen black and not syncing

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‎05-23-2019 22:13 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎05-23-2019 22:13 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

My Charge 3's screen black and I cannot get it to sync with my phone or when I plug it into the computer. I have tried the plug it in, hold button down for 15 seconds, unplug it and plug it back in. Nothing happens. I'm at a loss on what to do. Its not very old and I'm super disappointed in it. Please help!!

 

Moderator edit: updated subject for clarity

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‎05-24-2019 13:13 - edited ‎05-24-2019 13:15

‎05-24-2019 13:13 - edited ‎05-24-2019 13:15

Hi @jbutzke. Welcome to our Community Forums!

 

Thanks for letting me know about your Charge 3, as well for the steps that you've tried. I see where are you coming from and rest assured that I'm here to help you. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

 

Keep me posted.

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‎06-21-2020 06:09

In response to LizzyFitbit

‎06-21-2020 06:09

The same thing is happening w my Charger 3.  When I plug it in I do see a line across the front, but everything else is dead. Please respond, I took it off about 6 months ago because it died. Susie

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