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Charge 3 screen blank and Fitbit wont replace it

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‎11-13-2022 06:22

‎11-13-2022 06:22

I bought my Charge 3 in July 2020.  The screen was blank by February this year and Fitbit replaced the pebble for me.  The new one has now given up.  Same issue.  Fitbit won't replace it as the warranty on my original has run out.  So they think it's acceptable that I have spent money on a Charge 3 in 2020 and am now left with nothing.  

I've exhausted every avenue with customer service and am very angry to be left in this position. A new one is £160 but why should I have to buy a new one after only 2 years with no guarantee that the same thing won't happen again.  

Has anyone any idea what I can do?  Have you been in this position?

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‎11-13-2022 14:05

‎11-13-2022 14:05

I have same problem with watch; started out with lines on screen but has now gone completely. Similar timescale to you with purchase; offered me a 30% discount; I want it fixed not have to pay for another. So many similar messages on here!!!!

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‎11-17-2022 02:54

In response to SallyAP

‎11-17-2022 02:54

Yes, I wanted mine replaced again but was told it was out of warranty - my original was but the replacement I got in February this year was not.  I won't be buying another one just for it to go the same way.  Very disappointed in Fitbit Customer Service and, had I read these forums before buying my original one in 2020, I wouldn't have bothered and saved my time, money and frustration. 

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‎12-06-2022 23:03

‎12-06-2022 23:03

If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.

 

Regards,

Will

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