Charge 3 screen brightness not working properly

[FreshTherapies]

I can't see the screen in daylight, it's like it doesn't light up even in the shade.  It only works inside.  Any advice to fix it please?

Moderator edit: subject for clarity

[germcq]

I’m having the same issue - very annoying. Fitbit about 3 years old I think...

[WilsonFitbit]

Hello @FreshTherapies It's great to see you around. @germcq Welcome to the community forums. 

I'm very sorry for the experience. Please make sure that the Charge 3 is not set to Sleep Mode. Take into consideration that when Sleep Mode is activated, the screen's brightness is set to dim. 

If this is the case, please disable the Sleep mode. You can do this on the quick settings on your Charge 3 screen. Also, make sure to set the correct Brightness Setting, this can be found in the Setting App on your Charge 3. For more information about how to navigate your Fitbit device, please click here. 

Lastly, perform a restart by following the steps in this help article: How do I restart my Fitbit device?

Hope this helps.

[FreshTherapies]

thanks for all the info, but I have tried all of these to no avail. 🙄
what would be the next step?

[Odyssey13]

@FreshTherapies all you can do is try customer support.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options