Charge 3 screen corrupted

[Purplesand]

• Purchased charge 3 in March 19. Has been fine until today.  I charged the phone and after charging it looked like the battery sign was behind all of the signs. It won't clear and the charge 3 is now not recording properly.  Also I can't swipe up to view. I need to know if it's curable. Just to advise the watch has never got wet. 

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[MarreFitbit · Accepted solution]

Hello there @Purplesand, thanks for stopping by and for the details provided about your Charge 3's behavior. 

As my friend @cbwilsha recommended, please restart your Charge 3. If the restart doesn't work, I suggest restarting your Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In case that neither of the restarts work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let us know the outcome.