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Charge 3 screen corrupted

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‎01-17-2020 09:49 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-17-2020 09:49 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Fitbit replaced my Charge 3 in October of 2019. Now I have the same problem again with the new one. Tried restart and click changing and nothing works. This is 2 Fitbits in less than a year! What can I do to fix this? It is still syncing.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-18-2020 08:03

‎01-18-2020 08:03

Hi there @Jappymee, welcome to the Community Forums. I'm sorry to hear that your Charge 3 replacement is experiencing the same problem with the screen. Thanks for troubleshooting it prior to posting here. 

 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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‎01-21-2020 06:19

‎01-21-2020 06:19

Still have the problem. Customer service has contacted me.

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‎01-21-2020 06:48 - edited ‎02-23-2024 03:19

In response to Jappymee

‎01-21-2020 06:48 - edited ‎02-23-2024 03:19

Great @Jappymee! Keep an eye on your inbox so they can sort this out as soon as possible. 😉

I'll be around if you have any questions present. 

Maria | Community Moderator, Fitbit


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