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Charge 3 screen corrupted

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‎11-03-2020 00:08 - last edited on ‎11-12-2020 13:11 by Fitbit Moderator

‎11-03-2020 00:08 - last edited on ‎11-12-2020 13:11 by Fitbit Moderator

Suddenly my fitbit charge 3 have developed several black lines all over the screen, I have restsrted the fitbit etc as advised but it's still showing these issues. I have never had it in water so that's why I am so surprised and sad about this. I bought it secondhand this spring and this fitbit is not even 1 year old! What should I do? 😞 

 

 

Moderator Edit: Clarified subject

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‎11-03-2020 13:13

‎11-03-2020 13:13

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has developed several lines, I understand where your concern is coming from and how you must be feeling. I'll be glad to help you.

 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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