Charge 3 screen turning white

[MarkM793]

So I got my first Charge 3 in April 2019, in December 2019 it developed a white screen (its scary how many people have had this issue if you google it) Anyhow, as I brought it from Amazon, they handled the case and when I returned it to them, they obviously sent it to Fitbit, because a few weeks later I received a replacement.  So here we are 11 months later and the same has happened, so that's TWO charge 3's that have not lasted even a year.  As the last time, it simply happened after putting it on charge.  I have not seen any replies that say how to fix it, from what I can gather a replacement seems to be the only option.  The watch has never been bumped, hell this second one hasn't even been in water, have pretty much been isolating since March 2020!  I have tried bother the "reboot" on the wrist and also the restarting with the charger, neither of which work, anyone had any sucess in fixing this?  

Moderator Edit: Clarified subject

[AlvaroFitbit · Accepted solution]

@MarkM793 Thanks for joining us!

Sorry to hear that your Charge 3 screen is turning white and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[MarkM793]

Thank you.  Support have responded and after some triage, I was offered a free replacement or a 50% discount on a newer model (sadly this 50% did not apply to things like the Versa or Sense 🙂 ) - I cannot complain about the customer support, it was excellent and speedy and the fact they offered a Free replacement was good, but I ended up choosing the 50% off and went for a Charge 4.  Am hoping that despite looking identical, maybe it will last longer than the two Charge 3's I have had, plus buying "new" means my warranty now starts again, so overall, very happy, and fingers crossed for the future