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Charge 3 screen dimmed and now almost impossible to read

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‎02-14-2023 05:20

‎02-14-2023 05:20

Hi all,

 

I have had a Charge 3 for some time ant it had been working just fine until a few months ago, when the screen started to dim regardless of the Brightness option I chose. Now it is dim to the point that I can't see my screen when outside, and some bits of the screen that are completely black. I have to even use my phone to check the time!
 
I know lots of people have complained about this issue with the Charge 3, and I have tried all solutions suggested in the forum (basically a restart of the device) but unfortunately they haven't helped.
 
I emailed Fitbit support and all they suggested was (again) restarting despite the fact I made clear I had already tried that! They have ignored my follow-up emails.
 
This is very frustrating as I have been a Fitbit user for more than 10 years... I would appreciate any suggestions to solve this issue if possible.
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24 REPLIES 24

‎03-05-2023 00:03

In response to arbey

‎03-05-2023 00:03

My fitbit charge 3 idem ditto .... its a embarrassing condition that Fitbit does not respond to our complaint.  My Fitbit only gives a black screen, nothing to see, tried everything, nothing, I'm furious

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‎03-05-2023 03:52

In response to Schaar

‎03-05-2023 03:52

I'm going to tap mine with a 4 pound hammer. Can't see a damm thing even in a darkened room.

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‎03-05-2023 05:24

‎03-05-2023 05:24

I'm having the same problem. For a while I could only see the center column on the screen, now nothing. I can't try the fix others suggested because I can't see anything on the screen to tap. Very frustrating and apparently, it's not worth even contacting Fitbit as they aren't doing anything about it. 

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‎03-07-2023 05:22

In response to DoLots

‎03-07-2023 05:22

Just adding my voice to the long list of disgruntled users. I have had my Charge 3 for a long time screen has been fading for several weeks it's now invisible even in a totally dark room. I have tried the suggestions listed on here but with no screen visibility all I can do is try restart. It would seem fitbit are not interested, I will not buy another one. This is my second my wife in on her 3rd, I will look for another make now.

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‎03-07-2023 14:04

In response to DoLots

‎03-07-2023 14:04

Super nice!

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