Charge 3 screen display corrupted

[Kortneyp7]

Hi- I got my Fitbit June 5, 2019. About a month later a small black line appeared across my screen. It is like a dead zone that will not light up. In the past week more lines have appeared and some are a lot bigger. I have already tried shutting down both long and short ways and changing my clock screen but nothing works and I fear that the lines will only get worse.

Anyone else have this problem?

[Kortneyp7]

This is becoming a huge problem! In the picture you can see that the top of my screen by the date and time the lines have got significantly worse these past few days. This needs to be fixed.

[Yarnlover]

Yes, I have had the lines across the display for months. The display gets dimmer and dimmer. In switching it to auto brightness from normal this morning, all I get is black screen for everything. My charge 3 is one year old this month. Now I cannot even get it changed back to the normal (dim) setting.

[Sirius_Cat]

Same here. The amount of screen blacked out is increasing and it's less than 4 months old!

[PatsyKR]

I'm having the same problem.  There was a restart suggestion, but it did not work for my Fitbit.

[BethQuinn]

The exact thing is happening to mine now. I bought my original fitbit Jan 2019. Have had that Charge 3 replaced twice now by Fitbit in 16 months. Doesn't seem they can get them to work. If it's not one thing it's another. 🙄

[Anoroc20]

I got mine 11/05/2019 and it’s a black screen since 28/04/2020 and like you I’ve done the 8sec & the 15sec restart & changed clock faces many times to no avail. I’m amazed at the amount of issues with them - not good for business!! In their reply they asked me to try the 15sec restart thing (Id already explained in my initial complaint here I’d done it many times before I wrote to them) as a way of getting it to work but no joy. 

[BethQuinn]

Mine started at the top and now it's doing it top to bottom and I can hardly read it. I'm sad to say I've decided to leave Fitbit...... three Charge 3s in 16 months is enough for me. Two were free replacements but if you replace them with another piece of crap you finally say enough!

[Kortneyp7]

Yes, mine has gotten even worse throughout the days. I can barely even see what time it is. I was hoping that some one from the Fitbit team would have reached out, but no one has done anything. I don’t think I will be getting a Fitbit after this.

[Farkin]

This is happening to me too. It started this week. I've been using this one since January. 

[PatsyKR]

That is a shame. Sounds like you are like me and really enjoyed your Fitbit when it worked!

Thanks for the heads up.

[BethQuinn]

I absolutely loved mine in so many ways but I refuse to spend over $200 for another one. ☹️

[Kortneyp7]

I absolutely loved my Fitbit before the lines started. I don’t want to spend another $200 on another Fitbit for it to do the same thing again.