Charge 3 screen doesn't work any more

[Geengehoor]

I was a happy fitbit Charge 3 user for months, but now my screen won’t switch on. It does respond with vibrations when pressing the button on the side. It does still track sleep and such and I can still sync with the app. The battery of my Charge 3 seems to be fine (the device even lasts longer than before the screen wouldn't turn on). I still use my device 24/7 but without the screen, which is kind of annoying. 

I tried numerous things to solve the problem, but none of them worked. A few examples of what I've tried:

• Restart - https://help.fitbit.com/articles/en_US/Help_article/1186.htm 
• Long restart - https://community.fitbit.com/t5/Charge-3/Charge-3-screen-not-working/m-p/3102590/highlight/true#M181...
• Change clock faces - https://help.fitbit.com/articles/en_US/Help_article/2311.htm 
• Of the following post - https://community.fitbit.com/t5/Fitbit-Community-Basics/Is-your-device-s-screen-damaged-or-unable-to...
  • My battery is fine
  • My screen isn't scratched or damaged
  • My band isn't broken
• etc.

No luck so far.. Could you help me?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Geengehoor Welcome to the Fitbit Community!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Tarovia]

My charge 3 is having same issue.