Charge 3 screen flickering

[mommaD87]

My Fitbit screen on my Charge 3 keeps flashing and going back and forth between home screen and screen notifications/screen awake.. what is going on?

Moderator edit: subject for clarity

[JennaMyllyniemi]

Mine started this exact same thing this morning. I have tried uninstalling the app, updating firmware and absolutely no luck. My Fitbit it 13 months old.

[AlejandraFitbit]

Hey @JennaMyllyniemi and @mommaD87, welcome to the Forums.

I appreciate all the efforts in trying to fix this display issue. If your trackers displays are flickering, I recommend restarting the units by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 🙂

[mommaD87]

The flashing fitbit and attempts to reset didn't work. Fitbit replaced my Charge 3 very graciously...

[JennaMyllyniemi]

I have done a restart several times, with no luck. My watch is now at the point where it won't even turn on anymore. I really hope that Fitbit will be able to do something. I feel that the life of these watches should be much longer then 13 months.

[AlejandraFitbit]

Thanks for getting back and the information guys.

@mommaD87, it's great to hear that you will be receiving a replacement. If there is anything else we can help you with, do not hesitate to post it.

@JennaMyllyniemi, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 🙂