04-29-2020
15:40
- last edited on
09-17-2020
11:03
by
MatthewFitbit
04-29-2020
15:40
- last edited on
09-17-2020
11:03
by
MatthewFitbit
My Charge 3 flickers between the smiley face, the screen with "Screen Wake" and "Notifications" and the clock (though incorrect time). It vibrates constantly.I've connected to the charger and attempted the hard reboot, but to no luck. I've also deleted and and reloaded the app on my iphone but it hasn't helped Thank you for any help!
06-12-2020 11:30
06-12-2020 11:30
Welcome to the Community, @mcampbell.
Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
In the meantime, let me know if you need anything else. 🙂
06-12-2020 15:21
06-12-2020 15:21
Maria,
My Charge 3 started displaying the same symptoms yesterday afternoon - constant intermittent vibrating and display rapidly flipping between screens - unusable in this state. I’ve tried the user steps also.
Would you raise a support ticket on my behalf also to resolve this issue please.
Thanks
06-12-2020 15:26
06-12-2020 15:26
My apologies - Alejandra 🙂
06-12-2020 15:50
06-12-2020 15:50
First time here. I’m having the same issue.