help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen getting dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2020 12:32 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-25-2020 12:32 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hi all - I'm really struggling with my Charge 3. The screen brightness is at an all time low and I can't read it in the light or dark. Also, the numbers and words are faint and mottled as if there is a fault with the screen. I've done loads of re-starts, but nothing changes. Advice would be appreciated. Thanks

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-25-2020 13:51

‎01-25-2020 13:51

Contact Customer Support.

Best Answer
0 Votes

‎01-27-2020 10:46

‎01-27-2020 10:46

Welcome to the Community, @Alibongo44 and @SunsetRunner, thank for the input.

 

I appreciate all the efforts in trying to fix this display issue. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes