Charge 3 screen going out!

[cbluueyes]

The screen on my charge 3 seems to be going out! I have restarted it several times and that did nothing. It has thick white stripes doing down it and its hard to see underneath them. It looks almost like static..like an old black and white TV with bad reception. Not sure how else to describe it. Its looks terrible. Any idea's on what's going on? Yes the battery is charged. 

Moderator edit: updated subject for clarity. 

[cbluueyes]

Here is what my screen looks like. Yes I have restarted it several times and yes I tried changing the clock face. It did nothing to fix the problem.

[AndreaFitbit]

Welcome to the Fitbit Community @cbluueyes. I'll be glad to assist you with your Charge 3 screen inquiry. Thank you for letting us know that you have restarted your Charge 3 several times and for adding a picture to your post. 

Could you please confirm that you have followed these steps:

1. You have tried changing your Charge 3 clock face.
2. You have tried the long restart.

I'll be waiting for your response. 

[cbluueyes]

I've changed the clock face and that didn't work. I guess I did the short restart. Won't have access to my charger for a couple more hours to try a long restart. Will let you know how that goes.

[AndreaFitbit]

Thanks for getting back to us and for following recommended troubleshooting steps @cbluueyes. 

Please let me know how it goes with the long restart and if you need further assistance. 

[cbluueyes]

Ok I did the long restart and that did not fix the screen. 

[AndreaFitbit]

Thanks for getting back to us and for trying the long restart @cbluueyes.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Please let me know how it goes. 

[bobuck18]

My charge 3 started having the same issues yesterday also.  I tried the long reset and screen is still the same with the long white lines on the screen.

[AndreaFitbit]

Welcome to the forums @bobuck18. I'll be glad to assist you with your screen inquiry too. Thank you for letting us know that you tried the long reset without success.

Could you please confirm that you have tried changing your Charge 3 clock face.

I'll be waiting for your response. 

[bobuck18]

I just went through and updated my clock face and it still has the lines going through the screen.

[AndreaFitbit]

Thanks for getting back to us and for updating your watch's cock face @bobuck18. 

I went ahead and created a case for you too. Please check your email.

Let me know how it goes. 

[cbluueyes]

Thank you for your help. I received my new fitbit already and it works perfectly! That was was so nice of fitbit to replace it! What a great company!

[AndreaFitbit]

Thanks for getting back to us @cbluueyes. I'm glad to hear you received your new Fitbit and that it works perfectly. 😁

I really appreciate your feedback. 

Keep on visiting the forums. 

[Anneliesvdb]

I have the same problem! 

I did the short and long reset and tried to change the clock but nothing works. 

Please help

 

[AndreaFitbit]

Welcome to the Fitbit Community @Anneliesvdb. I'll be glad to assist you too. Thank you for trying the short, long reset, changing clock face and for your picture.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Please let me know how it goes. 

[JSilver179]

I’m having the same issue with my screen. I’ve tried restarting and changing the clock face as suggested in other posts but it still has the white lines.

[ASFen]

I am having the same issue. I changed the clock and did the long reset. The long reset made the screen even worse. How can I replace the screen?

[JSilver179]

I don’t know that you can replace the screen. I was offered a newer Fitbit at a discount but for the same price I got a Versa Lite.