Charge 3 screen has gone really dim

[Yrne]

Hi, my Charge 3 screen has gone really dim even though the settings are to normal. The same issue has happened with my other halfs too. I cant figure a way to sort it. I phoned Fitbit and spoke to a guy and he said reset it I have plugged it into the charger and done that and hasn't helped and cant figure how to do a software update from my phone it's really annoying me 😞

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Yrne.

Thanks for troubleshooting this display issue and for letting us know about it.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 🙂

[runrunrudolf]

Has there been a fix for this yet? Happened to my Fitbit as well

[AlejandraFitbit]

Welcome to the Forums, @runrunrudolf.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else. 

[vicki-b]

This is ridiculous this has been an issue for too long pls get this resolved.

Thanks

Loyal Fitbit user for MANY years but soon to go elsewhere

[vicki-b]

No it hasn't & it's VERY annoying!!! 😞