Charge 3 screen has lines

[Kathrynlh]

Hi, I've had my fitbit 3 a year now and today when I went to charge it the screen went all fuzzy and has lines a cross it. I did a short reboot and nothing changed. I've changed the clock face and nothing changed. I've gone to do a long reboot and it gets as far as putting a line a cross the screen and then freezes. What can I do?? 

Thankyou 🙂 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kathrynlh.

I am sorry to hear your Charge 3 screen is showing lines on screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[Belle7169]

I’ve had this problem 3 times with my daughters Fitbit and once with mine...I suggest you go online and use the instant chat with fit bit to report this,they will then offer you a replacement or a 50% voucher for a new Fitbit device 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Belle7169.

Thank you for joining the thread and sharing your experience and suggestion. I appreciate your time and efforts to help other users. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!