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Charge 3 screen has white lines

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‎03-10-2021 18:58 - last edited on ‎03-11-2021 03:06 by Fitbit Moderator

‎03-10-2021 18:58 - last edited on ‎03-11-2021 03:06 by Fitbit Moderator

Hello!

 

I recently noticed an issue with my Charge 3. The screen had a number of vertical white lines that will not go away. I see that this is a common problem. I have tried rebooting the device, clearing the user data, and even changing the clock face. Nothing seems to clear this issues. 

 

Any my further suggestions or input would be much appreciated!

 

Moderator edit: subject for clarity

 

 

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‎03-11-2021 03:11

‎03-11-2021 03:11

Hello @Johnpappas, welcome to the community forums! Thank you fo the information and the troubleshooting steps you've followed! 

 

For screen inconveniences, my best recommendation is to follow the suggestions from this thread. Since you already tried the troubleshooting steps, the best way to get help is to contact our Support Team as advised in the thread above. You can click on the link provided there to get in contact with them. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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