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Charge 3 screen is black

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‎10-08-2020 18:28 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-08-2020 18:28 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

I have read all the previous posts about this topic and have done both the soft and hard resets several times and also attempted to change the face. It still vibrates and it is still tracking my steps when I wear it (I can tell by looking at the app.). I can’t seem to locate a customer service number to call. Can someone from customer service contact me? This is really frustrating!!

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‎10-09-2020 13:31

‎10-09-2020 13:31

Welcome to the Fitbit Community, @LBfitness.

 

I am sorry to hear the screen on your Charge 3 is black. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I am sorry to hear you're having difficulty locating a Customer Service number to call, you can check our Support contact options here. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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