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Charge 3 won't charge

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‎10-12-2020 08:16 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-12-2020 08:16 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

I just bought mine on 10/9 and right out of the box, it won't charge.  I have tried 3 different charging portals (on my computer and two wall plug ins).  Nothing.  I can see from other reviews that this is a common problem.  My question is, do I return it to FitBit or to the store that I purchased it from?  

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‎10-12-2020 08:45

‎10-12-2020 08:45

Hi @springt1245  the fastest thing to do is to exchange it from the store where it was purchased. Returning to Fitbit takes longer due to getting authorization and having it arrive at the warehouse. Depending on where you live, the way it's shipped seems to take longer, too. 

Stepping in the U.S.A. since September 2013. Android 14

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