Charge 3 screen is black

[MJsteups]

I am satisfied with the features my charge 3 provides as a fitness tracker. However, the durability and ease of use I would actually give one star. Turning on the screen automatically seldom works.

I had to replace my Fitbit just at the end of the warranty because the screen became striped and difficult to read. It was a challenge getting Fitbit to honor the warranty. Lo and behold the replacement now has a black screen and will not turn on to see that the time or set exercise goals. It so far still tracks and syncs with my phone.

Of course Fitbit made no bones about there being no warranty on the replacement. I do not understand why companies charge so much money for disposable products. Gone are the days when you can pass a watch down to your grandchildren. (You should strive to emulate Timex)

Now it seems I have to invest money in another fitness tracker. But is it really an investment or a money pit.

Fitbit, if you care at all, can you try to make your products more durable or have a lifetime warranty.

After my preamble, I have tried the reset plugging into my charger etc. No change. Most other suggestions about adjusting the lighting cannot be done because You can not see the screen.

Contacting customer support via the chat is useless. They advise you to do the same things that the forum suggests.

Give me a solid fix Fitbit! Please and thanks.

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @MJsteups. I'm sorry to hear about your experience with your Charge 3.

We don't want to create frustration in our customers. We are always looking to improve and appreciate all your feedback.

I noticed that you're still in touch with our Support Team. Please stay in touch with them in order to receive assistance.

Keep on visiting the forums. 

[MJsteups]

Thank you for your empathy Andrea. Unfortunately the customer support team offered no assistance except to tell me what I already knew, it is defective.Sadly I will no longer be part of the Fitbit community. Doing the same thing and expecting different results is the definition of madness. How can I throw away money behind another Fitbit that will only last 1 year. My experience has been supported by several posts. They did not even try to keep me by offering a discount towards another device. I am very disappointed. As I said in my post, love the features but that does not matter if they are defective. Hope others in the Fitbit community get a better resolution than I did. 

[AndreaFitbit]

Thanks for getting back to us @MJsteups.

I understand how frustrating this could be. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Have a nice day.