Charge 3 screen is difficult to read

[Joculaire]

The center of the screen reads like the numbers are rubbed off in places.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Joculaire.

I am sorry to hear the center of your Charge 3 screen is difficult to read. Thanks for the details shared, I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[Joculaire]

Thank you for your comments - unfortunately it didn't work. Do you have
something different I can try?
Joanna

[CaddyCaddy]

I had the same issue initially,  got worse and now screen doesn't work at all.

Fitbit still seems to work, but all info is only available through the app

[LiliyaFitbit]

Welcome to the Fitbit Community, @CaddyCaddy. Thank you for your reply, @Joculaire.

@Joculaire I am sorry to hear the issue persists, I appreciate your efforts to resolve it. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@CaddyCaddy Thank you for joining the thread and sharing that the screen on your device is not working. I would like to confirm if you've followed the troubleshooting instructions provided previously and tried to change a clock face: How do I change the clock face on my Fitbit device? 

Looking forward to your response.

[CaddyCaddy]

Hi, thanks for your email
I've tried the resets suggested and unfortunately of them work

[LiliyaFitbit]

Hi @CaddyCaddy, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Joculaire]

The screen is now unreadable - I think the Fitbit is still working but the screen definitely isn't.

[Joculaire]

I didn't try changing the clock face but did follow the instructions I was
given before. I am now waiting customer service to contact me.

[LiliyaFitbit]

Hi @Joculaire, thank you for your reply. 

I appreciate posting the update here. I know our Support team will be glad to help you out and provide a solution, please keep an eye on your inbox. 

I'll be around if you have any questions. 

[Joculaire]

Thank you for this - I tried it yesterday evening and it seemed to have improved the situation,  Then this morning I couldn't get the screen to light up at all!  However it eventually did and just has one thick line to the right and in the middle of the screen so it is at least readable if not perfect.

[LiliyaFitbit]

Thank you for your response, @Joculaire. 

Thank you for sharing that your tracker has now one thick line on the screen and it is readable now. I understand that this is not perfect and recommend to wait for our Support team to contact you regarding this matter. Due to recent events affecting our operations, our team may need more time to respond. I appreciate your understanding. 

Let me know if you have any questions.