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Charge 3 screen is dim

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‎11-07-2020 04:59 - last edited on ‎11-08-2020 18:51 by

‎11-07-2020 04:59 - last edited on ‎11-08-2020 18:51 by

Hi I noticed my screen was dim so I decided to charge it. It is now fully charged but the screen is showing nothing it is just black. 

I have restarted it a few times, each time the smiling face is displayed but still doesn't work. 

When I press the button, it still vibrants but nothing else... Please help 

 

 

Moderator edit: subject for clarity 

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‎11-07-2020 05:05

‎11-07-2020 05:05

It appears to be now working but screen is really dim. You can hardly see it..

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‎11-08-2020 18:50

In response to Missmay14

‎11-08-2020 18:50

Welcome to the Fitbit Community, @Missmay14.

 

I appreciate your participation in the Forums and sharing that the screen on your Charge 3 is very dim. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. If you are able to see your Charge 3 screen in the dark, try to change the brightness setting on your Charge 3: go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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