Charge 3 screen is displaying white lines

[bee.kind]

I have enjoyed being a member of the Fitbit community since 2016 and have greatly benefited from the various features offered both by my device and the Fitbit app. I have been more motivated to workout and become a healthier version of myself. I recently graduated from my original device, the Fitbit Alta, to the Charge 3 in December 2019. I am very frustrated and saddened to say that my Fitbit started experiencing a glitch that covers the entire screen. Even after doing several short and long restarts, my Charge 3 would not return to functioning properly, as it would look normal for a few seconds after restarting, then the glitch would reoccur. I was informed by Fitbit staff of reports of this issue and I have also heard several other Fitbit users complain of this same defect. I contacted support, followed the restart troubleshooting steps, and still had no resolution. I feel this issue should be attended to especially, as I, a loyal user since 2016, and also other users, are being affected by this and are very frustrated. I only have had my Charge 3 just over a year and now it is unusable! This product should last longer than just over a year, and the company should stand behind their products! I am very unhappy, especially since I have been a customer for so long and that my warranty ended only a few days beyond the time my Fitbit stopped working. Please fix this!

Moderator edit: format

[JuanJoFitbit]

Hi @bee.kind, welcome to our Fitbit Community. Regarding the screen issues that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'm sorry to hear that the issue persists and I'm sorry to hear that it's no longer under the warranty period. The warranty period is good for 365 days, starting from the date of the first setup.

I definitely understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[bee.kind]

I am very disappointed and am considering changing to one of your competitor’s watches and warning my friends to do the same. Your products should last longer and it is unbelievable that something like this happens days after my warranty period is up and that nothing can be done. The only compensation I was offered was a discount and I never even received that. My Charge 3 should have been replaced and something should have been done.

[JuanJoFitbit]

@bee.kind, I totally understand your frustration and I'm sorry about the experience you had. Your feedback is greatly appreciated and will be forwarded to our team.