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Charge 3 screen is missing lines and pixels

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‎10-07-2020 06:57 - last edited on ‎10-08-2020 07:21 by Fitbit Moderator

‎10-07-2020 06:57 - last edited on ‎10-08-2020 07:21 by Fitbit Moderator

I've had my Charge 3 for 6 months & noticed some lines are missing pixels. Never had any problems with my Flex & wanted to upgrade but after 6 months I'm having screen issues.

 

 

Moderator edit: updated subject for clarity

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‎10-08-2020 07:21

‎10-08-2020 07:21

Hi @BThumper, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 is missing lines and pixels. I totally understand how you feel about this.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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