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Charge 3 screen is missing pixels

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‎10-18-2020 11:29 - last edited on ‎10-19-2020 05:14 by Fitbit Moderator

‎10-18-2020 11:29 - last edited on ‎10-19-2020 05:14 by Fitbit Moderator

Pixels are missing screen very black lots of white lines impossible to read.

 

 

Moderator edit: updated subject for clarity

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‎10-19-2020 05:13

‎10-19-2020 05:13

Hi @SunsetRunner, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen is missing pixels and it's hard to read due to white lines it shows.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-19-2020 11:20

In response to JuanJoFitbit

‎10-19-2020 11:20

Hi tried alk thise things is even wirse akmost grey screen am very unimpressed 

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