Charge 3 screen is not working properly

[Kate_S26]

My Charge 3 screen went blank, would not light up but would vibrate. I tried approximately 7 times to reset and change the clock face numerous times. Once it did come to life I have a dodgy screen (see picture) I’m presuming it’s on it’s way out? I had a replacement this time last year, seems like they’re no good at lasting longer than a year. 

 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Kate_S26.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can also try a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Whether you followed the steps shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Charlenepinner]

Did u ever get it to work? I haven't used mine in a while,but when I tried to use it,mine wouldn't work either.Wondering if it has  been too outdated...

[Kate_S26]

No 😔 the next day screen went blank again and I went through all the motions of resetting it again and the screen was then half not working and yesterday it went blank again so I’m leaving it. Unfortunately I am defeated in this battle. It’s still recording all my data though so I’m still wearing it until I can afford to purchase something else. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Charlenepinner.

Thank you for the information provided.

In this case, I would recommend getting in touch with Customer Support. They will let you know how to proceed as soon as possible. You can chat with them online or give them a call. Please click here to get connected.

Thanks for your response, @Kate_S26.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

See you around.