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Charge 3 screen is pixelated

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‎04-22-2020 05:25 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-22-2020 05:25 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

068510D5-CCF7-41B0-918F-984779072C76.jpegWhat is this screen? I tried over ten long reboots and this screen is what I got. There is something really wrong here so please help!

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 14:09

‎05-05-2020 14:09

Hello there @SunsetRunner, welcome to the Community Forums. We apologize for the late response. 

 

I'm sorry to hear about your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us and for the photo attached. 

 

I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

 

We hope to get you back on track soon. I'll be around if you have any questions present. 

Maria | Community Moderator, Fitbit


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‎05-19-2020 11:26

In response to MarreFitbit

‎05-19-2020 11:26

Now there is no screen showing & no synchs since last week. It beeps 7 time’s when held tightly but nothing happens afterwards. 

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