Charge 3 screen is shaky

[Bluizflame]

 My charge 3 screen started to look like the picture above sometime yesterday. I've tried the hard reset a few times, but it still looks the same. Sometimes I can read the time, but it's very shaky.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bluizflame, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen looks shaky. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums and providing a picture showing the issue.

In order to avoid providing the same information, let me know how the hard reset was performed.

In the meantime, try a regular restart as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Bluizflame]

@JuanJoFitbit I put the fitbit on the charger and hold the button down for a few seconds. The smiley face is even distorted as you can see. I don't have any special clocks, it's just one provided on the fitbit app, but I changed the selection and still have distortion.

 

[JuanJoFitbit]

Hi @Bluizflame, thank you for trying the recommended steps and providing a picture showing the issue.

Please confirm if the hard reset was performed as listed below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again and see if the display works properly.

Looking forward to your response.

[Bluizflame]

@JuanJoFitbit I plug the device into the charger and hold the button down. The progress bar appears, but only vibrates 6 times. I unplug the device and the screen goes blank. When I plug the device back in the display is still distorted 

[JuanJoFitbit]

Hi @Bluizflame, thank you for getting back and trying the long restart process. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.