Charge 3 screen is stuck

[MichaelHoppe]

Hello,

My charge 3 is stuck between the wake/notification screens and the excercise screens. 

It all started when i got a little water sprayed on it yesterday. I let it dry out and it was bouncing between the clock and the w/n screens. I checked for troubleshootung tips to fix. I found several threads for the soft restart and the hard restart. I did both of these and tried to do the replacement option and the problem just got worse.

Is there something else i can do to get this fixed?

Moderator edit: updated subject for clarity

[MichaelHoppe]

Update: i did the hard USB reset and it got back to being stuck bouncing between w/n screen and clock again.

[MarreFitbit]

Hi there @MichaelHoppe, welcome to the Community Forums. Thanks for for the details provided and for taking the time to troubleshoot your Charge 3 prior to contacting us. 

If can see condensation inside the screen, dry rice may work temporarily but the problem is likely to reoccur. In most cases water damaged devices aren't covered under warranty, but it depends on the model. Contact Customer Support if you're unsure.

However, besides the steps you've tried and after completely drying your Charge 3 in rice I'd suggest checking in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let me know how it goes. 

[MichaelHoppe]

Sorry it took so long to reply. This did not fix the problem. The tracker was syncing just fine. There was no condensation on or visible in the device. The water exposure was a couple of spray drops much less then if i were to accidently wear it into the shower (which it is suppose to be resistant to).

I say that it was syncing because a new symptom has occurred. The screen went completely black and it started to continuously vibrate. It vibrated so much it felt like a mild shock to my wrist. I attempted the 15 sec reboot again and nothing.

[MarreFitbit]

Thanks for getting back @MichaelHoppe. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[MichaelHoppe]

thank you for the help. Gotta love tech (when it works at least). Hope you have a good day.

[MarreFitbit]

You're very welcome @MichaelHoppe. I hope you have a great day too! 😉