Charge 3 won't sync

[Lowcarber55]

I've had a Fitbit for a few years now, I've had the Charge 3 for over a year. I can not get it to sync or connect to the app no matter what info I follow to do it. I have a Samsung s8 and have never had problems with it and connecting/syncing before.

Now the watch is useless for many things when you can't sync it. I'm about ready to give in and go to one of the competitors fitness watches!

Moderator edit: subject for clarity

[asiayeah]

That's sad. Have you contacted fitbit support?

Perhaps you can also try to sync it with other phones or PC to make sure the issue isn't on your Charge 3. 

[AlejandraFitbit]

A warm welcome to the Community, @Lowcarber55 and @asiayeah, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 🙂

[Lowcarber55]

Thanks for the reply. I uninstalled the app on my phone - rebooted
everything and then downloaded the app again. I finally got it to sync and
see the Charge 3 - I'll have to wait and see if it's still working in a few
days!

[AlejandraFitbit]

Those are great news, @Lowcarber55.

I am glad to hear that your tracker is syncing. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping. 😉