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Charge 3 screen is stuck

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‎11-03-2020 12:58 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-03-2020 12:58 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

  • Since updating app I can’t scroll through menus or tap to check steps, it won’t change either or switch off! 
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‎11-04-2020 05:19 - last edited on ‎01-24-2025 04:22 by Fitbit Moderator

‎11-04-2020 05:19 - last edited on ‎01-24-2025 04:22 by Fitbit Moderator

@Rachelh83 It's nice to have you on board!

Let me help you with your Charge 3 not working. Please restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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