Charge 3 screen is too dim

[Anne3969]

I have been using my Charge 3 regularly and without issue since buying it in April 2019. Over the last few weeks the screen has become too dim to read. I have tried adjusting the brightness settings, updating the watch and restarting it. But none of these have worked. Is there any advice on what I can do next to fix the screen as I cannot read it?

Sorry wrong date entered. Purchased April 2020.

Moderator Edit: subject for clarity/Merged posts

[WilsonFitbit]

Hello @Anne3969. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've followed. Please make sure that Sleep Mode or Do not Disturb aren't enabled. If Sleep Mode or Do not Disturb are enabled, then the screen of your Charge 3 will be set to Dim. Lastly, you may change the clock face on your Charge 3 to a different one to see if that works. For more details, check: 

How do I change the clock face on my Fitbit device?

On a side note, I recommend performing a long restart to your Charge 3. A long restart is different than the basic restart and you can perform this, by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Anne3969]

Hi

I have done all of the suggested but still dim.
So dim I can not read some of the settings!

Any other suggestions?

Thanks
Anne

[JeSk1]

I find this very annoying! It’s impossible to read the screen outside on a bright day and means you have to dig out your phone and read details via the app. It’s all wrong!

update: I got a reply from support and within days I have received a new charge 3. Well done Fitbit support!

[noputt3]

There are alot of people with these issues, all of your posts just show to restart etc yet it doesn't seem to fix the issue.  What is the solution to fix it, a new device?

[Anne3969]

Hi
I spoke to the support team and as my watch was still under warranty they
are going to replace it.

[WilsonFitbit]

Hello @JeSk1, @noputt3. It's great to see you around. @Anne3969 Thanks for your reply and input. 

@JeSk1, @noputt3 I'm very sorry for the inconvenience and thank you for taking the time to provide your feedback. Please note that your feedback and comments are very important and they help to continue working on improvements to our services and products. 

I'd like to let you know that if the suggested troubleshooting steps don't help, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconveniences and the steps you've followed, this way they can assist you from there. 

@Anne3969 I'm glad to hear that you will be receiving a replacement device and I hope you can continue tracking towards your fitness goals. 

See you around. 

[buk855]

My charge 3 is out of warranty and the display is getting dimmer over time. It's to the point that even in a dark room it's almost impossible to read. I've tried normal and auto and both are terrible. It's also not on sleep or do not disturb. How long are these things supposed to last?

[WilsonFitbit]

Hello @buk855. Welcome to the community forums. 

I apologize for the experience and thank you for taking the time to provide information and your feedback. I also appreciate your help in following some troubleshooting steps. 

I'd like to let you know that normal wear and tear is expected due to normal everyday use. At this time, I was able to confirm that you have reached out to our Support Team and they have provided information and assistance. If you still have questions about the outcome of your case, I recommend replying back to your case and our team will be able to continue assisting you. 

See you around.