Charge 3 screen is too dim

[Hegwid]

The brightness of the screen is no longer at the same degree to when it was originally purchased and also when compared to current model. I have restarted the watch Charge 3 model, reinstalled the clock face, force to turned off the DND sleep function (as it dims the watch further) but am unable to revert to the supposedly ‘normal brightness’. 

The brightness setting is currently set at normal and it’s like the dim setting. When set to dim it’s impossible to be used. Under the sun it’s almost useless.

There’s no indication of updates available despite so so many users experiencing the same issue, forcing users to either upgrade or change to another brand when the watch itself is still in good condition and clearly it’s only a software issue. Very disappointing.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Hegwid. Welcome to the community forums. 

I'm sorry for the experience and thank you very much for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that we don't have information about a possible firmware update for the Charge 3, nevertheless; since you've followed some of the recommended tips in this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.