help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen is too dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2023 03:53 - last edited on ‎06-19-2023 13:44 by Fitbit Moderator

‎06-19-2023 03:53 - last edited on ‎06-19-2023 13:44 by Fitbit Moderator

Display screen is to dim to see  anything very clearly after a firmware update.  Brightness setting is set to normal,  worse when set to auto. How can i fix this? 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎06-19-2023 13:48

‎06-19-2023 13:48

Hi there, @Jlq. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 3 and checking the settings. 

Please restart your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-20-2023 01:27

In response to MarreFitbit

‎06-20-2023 01:27

Completed both of those activities but screen is still very dim. 

Best Answer

‎06-20-2023 08:09

In response to Jlq

‎06-20-2023 08:09

I’m having exactly the same problem. I’ve been through the forums and multiple people are having the same problems. The mods are giving the same responses only to be told the suggestions don’t work. I’m so frustrated! I brought my daughter a Fitbit for Christmas, a new model, but I will not be purchasing another one. Moderators you are losing customers left and right so I would suggest a fix for this issue that actually works.

Best Answer

‎06-20-2023 10:23 - edited ‎06-25-2023 05:20

In response to MarreFitbit

‎06-20-2023 10:23 - edited ‎06-25-2023 05:20

Did as suggested, still can barely see the screen indoors and impossible to see anything when outdoors. Very disappointing.

Best Answer

‎06-25-2023 01:34

‎06-25-2023 01:34

I can see that my problem is not going to get fixed from the answers already, fit bit need to do something about this problem as I have had two Fitbit charge 3’s and both have face fade, if they weren’t gifts I would never have got another one after the first one. Loosing customers I am sure as my response to anyone thinking of getting a Fit bit is  DON’T

Best Answer