Charge 3 screen issue

[JackieDrabble]

Initially my charge 3 had lines running through it and now I can barely see anything on the screen - certainly can’t see anything enough to read what it says.  I’ve tried restarting numerous times and have tried resetting every clock face.

I’ve followed the guidance on many different answers to similar posts on this forum but to no avail.

i have had the fit bit since December 2019.

thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JackieDrabble.

I am sorry to hear about the issue you're experiencing with your Charge 3 screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[JackieDrabble]

Hello.  Yes, I had already tried that but have tried it again to no benefit.  What happens next?

[Adelenc]

I've got the same problem! But mine goes off and on at random as well. So when I click the button it buzzes but the display doesn't come up.

Had mine since December 2019 too! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Adelenc. Thank you for your reply, @JackieDrabble.

@JackieDrabble I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@Adelenc Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the additional details, I understand how you are feeling and I am glad to assist you. I would like to confirm if you've tried doing a restart, long restart and change a clock face? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to your response.