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Charge 3 screen issue

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‎03-14-2021 10:56 - last edited on ‎03-15-2021 16:47 by

‎03-14-2021 10:56 - last edited on ‎03-15-2021 16:47 by

Charge 3.jpg

 

started 2 days ago...help! Restart did not change it.

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎03-15-2021 16:45

‎03-15-2021 16:45

Hi @CRChinita, it's nice to see you again in our Community Forums.

 

Thanks for the details and a photo shared in your post. I appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

By the way, I've moved your post to Other Charge Trackers board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-16-2021 03:38

‎03-16-2021 03:38

Me Too 

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‎03-16-2021 06:56

In response to LiliyaFitbit

‎03-16-2021 06:56

Good morning!   I have uninstalled and reinstalled the Fitbit app.  This finally allows me to see the Dashboard again although it won't bond (but it never has!).  Then I did a restart on my Fitbit.   And nope, it did not help at all.  When sitting in the charging dock, it flashes the screen I took a copy of and vibrates off and on.  So...nothing has changed.  But at least I can see my stats as it is working to do that.  But I can't read the screen when I am outside.  This is my 4th Fitbit in 6 years and I live in Costa Rica.  All my Fitbits have had problems causing me to have to upgrade over the years.  Is it worth it to try Customer Support "again"?

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‎04-29-2021 14:48

In response to CRChinita

‎04-29-2021 14:48

After 5 or 6 years of Fitbits, getting replacements, upgrading when the current one fails and more money every replacement and necessary upgrade (4 or 5 different Fitbits in total), I have made the decision to move on to a Samsung Active 3.  My daughter who has been a Fitbit user for even longer is on her 6th replacement (a Versa this time) and the charger no longer works.   She is now contemplating an Apple replacement.  Good luck to all you Fitbit users and hoping you have better luck and spend less money that the two of us combined.  I estimate approximately $1,200 to $1,500.

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