Charge 3 screen issues after update

[Angel1224]

Since I've updated my Charge 3 the screen is more dim and the right side of the screen is black. I've rebooted it, completely reset it. Changed the clock face and nothing is working. Anyone else with these issues find a solution?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Angel1224.

I am sorry to hear about the screen issues you're experiencing with your Charge 3 after the update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've done the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Regarding the screen being dim, try changing the brightness setting on your Charge 3: go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

Let me know how it goes, I'll be around. 

[Hermione13]

Hello, I've had the same issue (and looking at the other forums a lot of people have too). This is since the most recent upgrade.  My brightness setting has always been on Auto.  When we are outside, you cannot see the screen at all.  I tried the above steps to hard reset the device; this did not solve the problem.  Sleep Mode is on Off. This device is less than 3 years old.  I hopeful a solution is coming soon...not be able to see the time on your watch is not very helpful.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hermione13.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[Angel1224]

Yes I've tried the above. My screen is turned on and the brightness remains on auto. With no success.

[LiliyaFitbit]

Thank you for your reply, @Angel1224.  

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.