Charge 3 screen issues

[AMN4]

I have been having screen issues with my Charge 3 for a few months now.  Initially it was horizontal lines going across the screen making it difficult to read.  This has now worsened and the screen is so dark that it is impossible to tell the time or use the features.  It is still working as a tracker but no use as a watch!

I have carried out all the troubleshooting suggested and have had the issue escalated to a Fitbit person but because it is out of warranty they are not interested.  

I progressed from the Alta to a Charge 3 and it is not even 2 years old.  I am afraid that this tracker is too expensive to have to replace every couple of years.  

Extremely disappointed in the lifespan of this Fitbit and will probably look at different makes (even if more expensive) than choose a Fitbit again.  I want something that will last. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @AMN4, welcome to the Community Forums. We're sorry to hear what happened to your Charge 3's screen. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps.Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.