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Not syncing

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‎10-06-2020 12:27 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 12:27 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator


My charge 3 isn’t connecting to my iPhone 11 - have tried to do a live chat but keeps disconnecting.
I have tried everything that has been suggested on the live chat and unsure where to go from here.

The only way I can sync it is by deleting the app and re downloading it which isn’t achievable long term.

Please could you advise what I can do next?

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‎10-06-2020 13:59

‎10-06-2020 13:59

This is also happening to me. I have done EVERYTHING recommended on here I’ve sent an email for support as I can’t get live chat to work. Beginning to lose my patience now. 

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