help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen keeps freezing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2020 08:34 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-23-2020 08:34 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

My Charge 3 keeps freezing. The face will light up when I look at it but none of the swiping methods (left/up/down) will not respond. If I try and go to the settings (long side button hold) It vibrates but the screen doesn't change. It is still syncing with time and steps but I can no longer use any of the workout tracking features. 

I have tried the quick reset. The long reset, where the smiley face appears. I've unpaired it from my phone and fitbit apps and re-paired. I've also changed the clock face. None of this works separately or together. Please help as I spent at least 2 hours combing every website possible to try and fix this issue. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-28-2020 16:35 - edited ‎10-11-2023 05:15

‎06-28-2020 16:35 - edited ‎10-11-2023 05:15

Hi there @J.Watkins, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's recent behavior and for taking the time to try fixing it. 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes