Charge 3 won't charge

[ScottDT]

My charge 3 will not charge.  There is a red light on the back that is on steady and the side button will not depress.  Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ScottDT, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's recent behavior. 

I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[ScottDT]

I did clean the contacts on both the cable and the Fitbit using alcohol and q-tips.  No joy.  The device is now completely dead, so I get no display at all.  I have tried plugging the device into different ports but so far, nothing.
I did check the alignment and actually got a buzz and smiley face display for a few seconds several days ago, but the device failed to charge.  Since then, nothing.
As a reminder, the side button will not depress.  I don't know if that's a function of the device being dead, or an indication of some other problem.

Scott Thornton

[MarreFitbit]

Hi there @ScottDT, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.