Charge 3 screen lines

[Astrat]

Hi, I have read a few older posts about charge 3 screens having black lines running through and people have suggested it could be dead pixels? I have only had my fitbit 6 months and 2 black lines have appeared in the last week or so. What is the best way of getting this solved as now it is sometimes hard to make out the numbers.

[Kayls1004]

This happened to me too and it only got worse! I took the first one back to the shop it was brought from and they replaced it under the warranty! When it happens again after 4 months I contacted fitbit directly via Facebook and they replaced it for me no problems! We'll see how this ones goes!

[Astrat]

Hey, thanks for your reply!!!

I’m think of doing this but the only issue is that it was a gift for my birthday and my partner can’t find the receipt...I will try and give it a go anyway! Thank you!

[CottonNCotton]

My fitbit was still in warranty when it became disabled.I received my new fitbit and I can't setup with the address provided. What should I do?

[Kayls1004]

Mine was also a gift, luckily my mum found the email! If not then message fitbit directly, they can see when it was activated!

[Astrat]

That’s amazing help thank you so much!!!

Alice Stratford