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Charge 3 not receiving notifications

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‎04-23-2020 11:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 11:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Hello, I just bought a new Charge 3 last week. I've noticed that randomly my text notifications stop coming through my Charge 3. I check all the notification settings both on my phone and the app and everything seems correct. I toggle everything on and off and it works for an hour or so then stops again. Any ideas on how to fix this so I'm not having to switch settings on and off every couple of hours? Thanks!

 

 

Moderator edit: subject for clarity

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‎05-08-2020 06:15

‎05-08-2020 06:15

It's great to see you around, @natshee.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this notifications issue. If you are having problems with this feature, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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