Charge 3 screen lock

[Pamchuck]

My charge 3 screen seems to be locked. It will charge and sync, but only the clock face will show. Does not change to see heart rate or receive text messages. Any suggestions?

[LCurdy]

Mine is doing the same thing! Is there a reset somewhere?

[SunsetRunner]

Mine is doing the same thing, started yesterday. Like it's stuck on the clock face, even when charging.

[LCurdy]

I found that if you put it on the charger and then hold the button on for 8 seconds then release it, it should have a smiley face! Then take it off the charger. Good luck, it worked four me.

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[Lofis]

I am having the same issue. I have had an issue in the past with a blank screen  and was told to attach to the charger to reset....I think that is ridiculous, there is obviously an issue that needs to be addressed . I am going to try to restart now.

[zo1]

Thank you !! It worked for me to !!

[Lofis]

My restart worked as well. I am just happy i was near my charger to do a
restart. Glad it worked for you as well

[SunsetRunner]

I tried that last night & it didn't work. But it did today! Thanks!

[Pamchuck]

Thanks! Worked for me.

Sent from my iPhone

[Rascal2015]

Your solution of plugging in and holding the button for about 8 seconds worked.  It changed to a progress line which got stuck. I had to do it again and the smiley face appeared.  Thanks.

[susanccotten]

I recently received a new charge 3 free of charge from fitbit because it wouldn't charge. New one worked fine until today (only a month or so out).  Now the screen is locked on time face.  It won't charge and my app is telling me to connect to the internet (which I'm already connected to).

Thoughts?

[Pamchuck]

Try putting it on the charge and hold down the button until it turns off.

Sent from my iPhone

[susanccotten]

Thanks! That worked.
--
Susan

[Felark]

 Mine also. Holding side button while in charge dock took it out of Clock only face. 

FITBIT needs to explain why or fix it.

Felark

[Glunck]

i had to try a few times as well.. but i first tried holding the button with my fingernail, then when i held it with my whole finger it worked. i think it MIGHT sense it or something... thats probably what happened to you.

[mathewin]

Thanks for the info. I did exactly what you said and my screen is once again functioning properly.👍😎