Charge 3 screen not displaying anything

[G-thang]

I’ve tried all the restart /reboot change clock face and I still can’t get the screen to show. I can hear a vibrate when I attached the charge cable but that’s it. Even holding the button whilst on charge for 8 seconds use to vibrate at the 8/10 second mark now it’s not even doing that. On the app I can see that the Fitbit is charged 90% but nothing on screen. I use it as my gentle alarm and need to change the time but have no other way of doing it. Help! 

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @G-thang. I'm sorry to hear that your Charge 3 screen is not displaying anything. Thank you for mentioning the steps that you have followed in order to correct this. I'll be happy to assist.

Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

[BDoor]

I have multiple Charge 3s that has gone dark.  You can check previous questions which involves doing a reset on the charge cable and ends with a smile face.   There are also youtube videos about these steps too.   Unfortunately, none have worked for me and my Charge 3s, so they are bricked.  Maybe it will work for you.

[AndreaFitbit]

Thanks for getting back to us and for your advise @BDoor.

Our team will provide assistance to the OP.

Have a nice weekend.

[BDoor]

Curious to know if the fix "fixed" the charge 3 dark screen...