Charge 3 screen not displaying anything

[G-thang]

I’ve tried all the restart /reboot change clock face and I still can’t get the screen to show. I can hear a vibrate when I attached the charge cable but that’s it. Even holding the button whilst on charge for 8 seconds use to vibrate at the 8/10 second mark now it’s not even doing that. On the app I can see that the Fitbit is charged 90% but nothing on screen. I use it as my gentle alarm and need to change the time but have no other way of doing it. Help! 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @G-thang. I'm sorry to hear that your Charge 3 screen is not displaying anything. Thank you for mentioning the steps that you have followed in order to correct this. I'll be happy to assist.

Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards.